Quote Originally Posted by Kraco View Post
This isn't SAO. Akatsuki only gained her real (?) looks after she consumed that transformation bottle. She had the body of a big man before that, and regretted it quite badly, as her voice was still that of a cute girl.
Those are her real looks, since her reasoning was that being so big was hard to move. It wasn't a problem when the game was being played with keyboard and mouse, but it was when they were living it character.

As for never speaking, well I suppose she never caught on to using voice changers.