What I don't get...

[Buffalobiian]

If a customer can fill a form in the internets, it tells the ISP immediately the customer can also read their emails from the internets. Quite simple, really. The customer should call their problem report line in the first place and talk to the robot until they are connected to the technical assistance.

Ah. Yet the ability to access the internet to lodge a fault doesn't translate to having timely or regular access for notifications.

The first thing I did was ring up the helpdesk with my home phone. The crackles made everything incomprehensible.

The next thing I did was ring up the helpdesk on my mobile. It told me that I was 12th in line. I had $6 credit left on my phone.

Then I submitted the form painstakingly on my slow mobile internet.


Note: the favourite thing they like to do to test for line integrity is to do a "line test" by asking you to disconnect all appliances that may be connected to the phone sockets. In a previous fault that I launched with them, they asked me to unplug everything so they can perform this test. I waited hours for them to contact me after the test. They had sent me an email relatively soon after the previous phone call that they had completed the test, made adjustments and that I should monitor the line.

It's certainly not an isolated incident where the operator or system tried to follow your above logic Kraco.

[Kraco]

It's certainly not an isolated incident where the operator or system tried to follow your above logic Kraco.

Well, yeah, which brings us to the second truth of the matter: If the ISP had enough employees to actually call you back instead of someone spending 10 seconds to send you an email, they should according to the modern business logic lay off some of their staff to be able to pay higher dividends to the shareholders.

Either way, you as a customer are screwed.