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  1. #1
    What's up, doc? Animeniax's Avatar
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    Were these girls hot?

    I've found that a successful tech at the mid to low levels needs to be as much a customer service person as a tech. The real tech gurus often advance quickly into more technical areas, which is good because they were terrible at relaying information to the typical uneducated user without making the user feel dumb and upset.


    For God will not permit that we shall know what is to come... those who by some sorcery or by some dream might come to pierce the veil that lies so darkly over all that is before them may serve by just that vision to cause that God should wrench the world from its heading and set it upon another course altogether and then where stands the sorcerer? Where the dreamer and his dream?

  2. #2
    Family Friendly Mascot Buffalobiian's Avatar
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    Quote Originally Posted by Animeniax
    Were these girls hot?
    One or two were. "Hotness" covered a broad spectrum that time.


    Quote Originally Posted by Animeniax
    I've found that a successful tech at the mid to low levels needs to be as much a customer service person as a tech. The real tech gurus often advance quickly into more technical areas, which is good because they were terrible at relaying information to the typical uneducated user without making the user feel dumb and upset.
    That's true. I often find that it's the mid level techs with good customer service who end up with, or keeping store management positions. It applies to a lesser extent to behind-the-scene services such as phone support. I often find email support replies to have, not awful, but less than graceful English.

  3. #3
    What's up, doc? Animeniax's Avatar
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    The bad email is probably because the author is writing from India or the midwest. There are a lot of call centers in the American midwest, probably because of low salary requirements, and therefore lots of country folk "reading" and "writing" from scripts.

    I predict these folks doing "tech support" will be replaced by machines in the year 2500. Yes, that's how pathetic the human race is.


    For God will not permit that we shall know what is to come... those who by some sorcery or by some dream might come to pierce the veil that lies so darkly over all that is before them may serve by just that vision to cause that God should wrench the world from its heading and set it upon another course altogether and then where stands the sorcerer? Where the dreamer and his dream?

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