Ok, in the past 2 days I have witnessed two instances of terrible customer service.

Yesterday I was buying some ram at frys for a cheap dell i got and thought i'd get a wireless router since my linksys has a problem w\ utorrent... so this guy is trying to sell me this $90 wireless N router and what not... i was just looking for a cheap router and this guy kept talking and talking as if he knew what he was talking about.... which he doesn't and which is why he is working at frys for probably $8.00 / hr.

And today i was at the mall and i stopped in the Dell store to surf the internet and ebay and what not. And the phone rings next to me and this guy working there answers it and proceeds to tell some woman who can't log into her computer that she is SOL and that she will have to re-install and lose all of her saved stuff and what not.... he goes on to tell her that since she cant find her install disc she will likely have to drop $200-300 to buy a new copy of windows xp or vista.

What an asshole, I would charge her $35 maybe to recover her password for her and here this guy is telling her that not only did they probably sell her a rediculously overpriced computer, but that they will not offer her any support for said computer. that was pretty sad. </ rant>