I need some help with Microsoft WordPerfect 12.

I just need to know how to get the default settings back. I don't know what went wrong, but now I can't view files with " marks in them. Every sentence that is supposed to be in quotes looks like this:
icrosoft doesn have any fucking idea how to make software!

Every character after a " or ' gets deleted, along with the puncuation mark. Also, documents that come with some parts in italics or some parts in bold display ALL in bold or italics.

I need to get this paper back to a person in my group but I can't even figure out what the fuck is going on here!!!

I have a Dell Inspiron 6000 running Windox XP. The version of WordPerfect is 12.

Hell, just a 'how to reset everything to default advice would probably fix this, but there's no option I can find anywhere in the fucking program!