Well it pays to get upset I guess. I called AT&T on Saturday to cancel my services. My call was immediately routed to the cancellations department by the automated system whereas usually you have to go through several selections to get a human. The customer support guy apologized, offered me 1/2 off for 6 months of internet service (savings of $105 over 6 months) and a repair tech would be dispatched that day. I warily agreed, and waited for them to mess it up again by not sending a tech. A couple hours later, a tech arrives, explains he normally doesn't do service on Saturdays or in my area, but got the trouble call and made the visit. Half hour later, phone works and internet too, plus now I got the discount for 6 months (I'll have to follow up to make sure they honor that).